Need help?
Frequently Asked Questions
GENERAL
We don’t have our own store yet, but we do have a few Coastal
legends out there retailing our products in their own stores across Australia.
Send us an email at admin@coastalcowboys.com.au to find out where our partners are located.
Proudly 100% Australian-owned and operated!
You can call us at 0457 572 822 or email us at admin@coastalcowboys.com.au
P.S. We always try our best to get back as soon as possible, which is normally always within a day, but sometimes it will be longer depending on how busy the CC mob are.
If you want to become CC famous, send all your photos and videos to us at admin@coastalcowboys.com.au or send us a DM on Instagram or Facebook. We love to see all your happy, smiling faces in our CC gear!
At Coastal Cowboys, we love getting things customized for you. We can provide any of our products with custom embroidery at the best price and the best quality. Email our team at admin@coastalcowboys.com.au today to see some of our previous embroidery jobs and to get yours started. Or click the Bulk order up the top of the page to submit an inquiry.
We offer some great bulk order discounts where the more you buy, the cheaper they get! So, send us an email at admin@coastalcowboys.com.au today and we’ll have your crew kitted out in the best workwear.
SHIPPING
Please allow 1- 2 working days for warehouse processing time and 2-10 working days for delivery with standard shipping. Express post will be dispatched on the same day and 1-5 working days to arrive. Please note: During busy sales periods these times may vary.
Within Australia, we offer Australia Post shipping rates! All orders over the value of $125 will receive free standard shipping.
Keep calm and follow some simple steps and we’ll get you sorted out!
1. Check your tracking number and see where the order is. If that still has you panicking, give Australia Post a call on 13 76 78 or simply email our customer care mob at admin@coastalcowboys.com.au and we’ll get to the bottom of it ASAP.
After our parcels have left the warehouse it’s all in Australia Post’s hands. They do a great job keeping the Coastal Cowboy community connected.
If an error is popping up at checkout make sure you’ve entered all your details correctly, normally it's just an issue with the suburb and postcode not lining up. If you are still at a crossroads, send our customer care mob an email at admin@coastalcowboys.com.au and they’ll have you sorted out ASAP!
Yes, we do offer international shipping, you will be able to change the country at checkout but make sure you enter all your details correctly because our team doesn’t like chasing parcels down in foreign countries as things get a bit difficult. Once again any questions send our team an email at admin@coastalcowboys.com.au
P.S. Shipping times may be delayed.
ORDERS/REFUNDS
All orders are sent from our warehouse in Brisbane, QLD.
Ah, bugger! Don’t worry boss everyone makes mistakes from time to time. Get on the blower ASAP to 0457572822 or flick an email through to the customer care mob at admin@coastalcowboys.com.au and they’ll get you back on the road.
Of course you can! Just flick our customer care mob an email at admin@coastalcowboys.com.au and they’ll get you the backroads into the warehouse.
We dispatch orders every single day (not on weekends). We do a parcel drop in the morning around smoko time, then another drop before knock off time. This ensures the quickest and fastest delivery time possible. If you have any questions whatsoever email the customer care mob at admin@coastalcowboys.com.au and we’ll sort you out!
You will receive an email straight after you have successfully placed the order, then another one once we have dispatched the order from the warehouse with a tracking number, then finally one from Aus Post keeping you up to date on what they’re up too. If you have any further questions flick our customer care mob an email at admin@coastalcowboys.com.au and we’ll go hunting for your precious parcel.
Yes, but make sure you get in quick and send us an email at admin@coatalcowboys.com.au with what you need otherwise we’ll send it off. If your too late you’ll just have to make another order.
No worries at all mate! Just flick our customer care mob an email at admin@coastalcowboys.com.au and they will get you sorted with all the information you need.
Sorry about that mate! We do make mistakes every now and then but that’s okay, just send us an email at admin@coastalcowboys.com.au and we will sort you out.